RETURNS & REFUNDS POLICY – CILE CORP LTD

This Returns & Refunds Policy applies to services provided by CILE CORP LTD (Company Number: 17176815).

Company Details:
CILE CORP LTD
20 Wenlock Road
London N1 7GU England
Phone: +44 7476661978
Email: support@cilecorp.com

1. Nature of Services

CILE CORP LTD provides digital services including, but not limited to:

• Digital marketing strategy

• Advertising campaign management (e.g. paid ads)

• Analytics and performance optimization

• Consulting services

As these are intangible digital services, different refund rules apply compared to physical goods.

2. Right of Cancellation (Cooling-Off Period)

If you are a consumer based in the European Economic Area (EEA), you have the right to cancel a service within 14 days without giving any reason.

However:

• If you request that the service begins during this period, you expressly acknowledge that your right to cancel may be partially or fully lost once the service has been performed.

• If the service has been fully delivered, the right to cancel no longer applies.

3. Refund Eligibility

Refunds may be granted under the following conditions:

• The service has not yet started

• Cancellation is requested within the legal period

• There has been a clear failure to deliver the agreed service

Partial refunds may be issued if:

• The service has already started but is not completed

4. Non-Refundable Services

We do not offer refunds in the following cases:

• Services that have already been fully delivered

• Ongoing campaigns that have already consumed advertising budget

• Strategic, consulting, or analytical work already performed

• Custom or personalized services tailored to your business

Advertising spend paid to third-party platforms (e.g. Google Ads, Meta Ads) is non-refundable, as it is managed directly by those platforms.

5. Client Responsibilities

Clients are responsible for:

• Providing accurate and timely information

• Approving campaigns and strategies

• Reviewing deliverables within agreed timeframes

Delays caused by the client do not qualify for refunds.

6. Subscription or Ongoing Services (if applicable)

For recurring services:

• You may cancel at any time by contacting us at support@cilecorp.com

• Cancellation will apply to the next billing cycle

• No refunds are issued for already billed periods

7. Exceptional Cases

We may issue refunds at our sole discretion in exceptional circumstances, including:

• Technical errors

• Duplicate payments

• Failure on our side to deliver agreed services

8. Contact Us

If you have any questions about this Returns & Refunds Policy, you can contact us:

Email: support@cilecorp.com
Phone: +44 7476661978

By purchasing our services, you agree to this Returns & Refunds Policy.